Our Internal Arbitration Process

Have an issue with a car you purchased?

We're here to help. We now offer a dedicated internal arbitration process — a faster, friendlier way to resolve problems without going through formal auction arbitration.

Just send us the details — your full name, phone number, vehicle VIN, purchase date, and a description of the issue — along with any photos or documents, to [email protected] with the subject line "Arbitration Request." We'll take it from there personally.